Product software
Oten Endpoint, Oten Gateway, Access Control Plane services, Signal, Relay, installers, updates, policy distribution, and public Oten Access web properties.
VULNERABILITY DISCLOSURE
Report a potential Oten Access security issue without exposing customer data.
A useful report identifies the affected Oten component and release, the security impact, reproducible conditions, and a safe way to coordinate. Do not include live credentials, secrets, personal data, or customer network details.
System role: Organizational security owner
Evaluation depends on: Requires an approved secure intake destination and coordinated-disclosure owner.
IDENTITYOten or enterprise IdPUser assurance
PDPAccess Control PlaneDecision + desired state
SOURCE PEPOten EndpointDevice evidence
DESTINATION PEPOten GatewayResource policy
RESOURCEPrivate applications & servicesScoped access
Focus the report on an Oten-controlled security boundary.
Security impact
Authentication or authorization bypass, credential exposure, policy-integrity failure, cross-tenant access, remote code execution, data exposure, or a reliable way to defeat an enforced security boundary.
Out of scope
Denial-of-service testing against production, social engineering, physical attacks, third-party systems, automated noise without demonstrated impact, and testing that accesses data you do not own.
Provide the minimum evidence needed to reproduce safely.
- Affected product, component, platform, version, and deployment mode.
- Security impact and the trust boundary that can be crossed.
- Reproduction steps using synthetic data and a controlled environment.
- Expected and observed behavior, including relevant policy or configuration scope.
- Sanitized logs, screenshots, request traces, or proof-of-concept details.
- Any disclosure deadline or prior coordination that affects safe handling.
Coordinate before public disclosure.
Acknowledge
The designated security owner confirms receipt through the approved intake channel.
Triage
Oten validates scope, impact, affected versions, reproducibility, and immediate containment needs.
Remediate
Engineering prepares and verifies the fix, mitigation, release guidance, and any required customer communication.
Disclose
Oten and the reporter coordinate publication timing and link the outcome to an advisory when customer action is required.
Next in Oten Access
Continue the technical evaluation.
Keep vulnerability coordination scoped and secure.
Use synthetic data, minimize sensitive detail, and identify the exact affected boundary and release.